Services

We are certified, experienced QAD® professionals with 30 years of experience, who strive to accelerate application support, development, construct solutions, and provide implementations of QAD® in a variety of vertical markets.

We provide support complete application support for your QAD® system(s)  regardless of server location or QAD® version.  Our support offering enhances existing resources to work in conjunction with your internal support staff and QAD® support.

Additional Information:

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Monitor each critical area of your QAD® server(s) and receive email alerts for any problems found in the QAD environment, operating system, or hardware components. The web portal allows you log in and see the current status of your servers, and look at trends of their system health. Email alerts include:

• Operating system – disk space, time synchronization, patches available, kernel errors, CPU utilization, etc.
• Hardware – memory modules, CPUs, raid controller, hard drives, logical arrays, system temperatures, fans, and power supplies
• QAD environment – database brokers, .NET brokers (AppServer, WebSpeed, Name Server, AdminServer, and Tomcat), database backups, and database replication

Additional Information:

White Paper

We are certified, experienced QAD® professionals who strive to accelerate application development, construct solutions, and provide implementations of QAD in a variety of vertical markets.

For clients with challenges relating to enterprise planning, system installation, training, documentation, and support, we work hard to find solutions. With years of experience in discrete and repetitive manufacturing practices, distribution systems, inventory control methods, finance practices, and quality tracking/control systems, we have the knowledge and expertise to deliver high-quality results.

Our professional services ERP services include:

• QAD custom programming/systems
• Progress® database administration/design
• Disaster recovery planning/training
• EDI/Ecommerce
• Barcoding
• QAD system/technical training
• Documentation/Validation (SOX and FDA)
• QAD installation support
• Integration/Conversion services
• QAD transition and upgrade planning
• Performance tuning

Whether you are looking for periodic assistance or full-service support, reduce your system downtime and IT overhead with our outsourcing services. We work with you to create a customized solution that meets your needs and budget.

Our service maintenance services stop problems before they occur. We monitor your system error logs, install stability and security patches, and verify your backups are completing successfully, giving you peace-of-mind. For those needing an upgrade, we also offer turnkey server installations and upgrades for Windows, Linux, and most UNIX operating systems. Additional services include:

• Proactive maintenance
• Remote and onsite system administration
• Disaster recovery solutions
• Server backups
• Network assessment/upgrades
• Strategic planning
• Web hosting and design
• Server builds (Windows/Linux/Unix)